Cancellations: We provide all guests with a courtesy
confirmation the day prior to your service. In return, we request a minimum of
24 hour notice to cancel or reschedule your appointment. This can help us accommodate
other salon guests who may be on our wait list. If a guest has failed to give
adequate notice on three (3) separate occasions, they will be required to
pre-pay for future appointments OR only be seen on a walk-in basis.
Reservations: A credit card number is required to
reserve appointments for any guest who will be seeing more than one service
technician or for two guests receiving side by side services. If you fail to
cancel/reschedule your appointment(s) 24 hours in advance, you may be charged
up to 50% of your scheduled service. “No
shows” may be charged 100% of their scheduled service.
Bridal/Spa Parties: Bridal/spa parties must pay a 50%
deposit in order to reserve group appointment times. Your deposit will be deducted
from your total the day of, with remainder of payment due upon completion of
services. Adjustments to party reservations must be made 3 business days in advance.
services may be available to parties of 4+ and are subject to a travel fee.
Contact the front desk for more information.
Returns: Any purchased retail items found to
be defective or unsatisfactory may be eligible for exchange within 7 days from
date of purchase with a receipt.
Consultations: A complimentary consultation is
required for first time guests prior to booking any chemical or extension
service. Extension services will require a deposit in order to cover the cost
of the hair.
Redos: If you are not completely satisfied
with the result of your hair service, you may request a redo of the same service, with the same service
technician, at no additional cost within one (1) week of the original service
date. Guests who decline to return to the same technician for a redo may
receive a redo from another technician within one (1) week of the initial
service at no additional charge. However, these guests must complete a
consultation with Management, who will select another technician to complete
the redo based on the individual situation.