POLICIES
Cancellations: We provide all guests with a courtesy confirmation the day prior to your service. In return, we request a minimum of 24 hour notice to cancel or reschedule your appointment. This can help us accommodate other salon guests who may be on our wait list. If a guest has failed to give adequate notice on three (3) separate occasions, they will be required to pre-pay for future appointments OR only be seen on a walk-in basis.
Reservations: A credit card number is required to reserve appointments for any guest who will be seeing more than one service technician or for two guests receiving side by side services. If you fail to cancel/reschedule your appointment(s) 24 hours in advance, you may be charged up to 50% of your scheduled service. “No shows” may be charged 100% of their scheduled service.
Bridal/Spa Parties: Bridal/spa parties must pay a 50% deposit in order to reserve group appointment times. Your deposit will be deducted from your total the day of, with remainder of payment due upon completion of services. Adjustments to party reservations must be made 3 business days in advance.
On-site services may be available to parties of 4+ and are subject to a travel fee. Contact the front desk for more information.
Returns: Any purchased retail items found to be defective or unsatisfactory may be eligible for exchange within 7 days from date of purchase with a receipt.
Consultations: A complimentary consultation is required for first time guests prior to booking any chemical or extension service. Extension services will require a deposit in order to cover the cost of the hair.
Redos: If you are not completely satisfied with the result of your hair service, you may request a redo of the same service, with the same service technician, at no additional cost within one (1) week of the original service date. Guests who decline to return to the same technician for a redo may receive a redo from another technician within one (1) week of the initial service at no additional charge. However, these guests must complete a consultation with Management, who will select another technician to complete the redo based on the individual situation.
