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policies

cancellations

WE PROVIDE ALL GUESTS WITH A COURTESY CONFIRMATION TWO DAYS PRIOR TO YOUR SERVICE, AS WELL AS A REMINDER THE DAY BEFORE YOUR SERVICE. IN RETURN, WE REQUEST A MINIMUM OF 48 HOUR NOTICE TO CANCEL OR RESCHEDULE YOUR APPOINTMENT. THIS CAN HELP US ACCOMMODATE OTHER GUESTS WHO MAY BE ON OUR WAIT LIST. IF A RESERVATION IS CANCELLED WITHIN 48 HOURS OF THE RESERVATION TIME, GUEST WILL BE CHARGED 50% OF THE SERVICE FEE. IF A RESERVATION IS CANCELLED WITHIN 24 HOURS OF THE RESERVATION, GUEST WILL BE CHARGED 100% OF THE SERVICE FEE.

reservations

A CREDIT CARD NUMBER IS REQUIRED TO RESERVE ANY APPOINTMENT. IF YOU FAIL TO CANCEL/RESCHEDULE YOUR APPOINTMENT(S) 48 HOURS IN ADVANCE, YOU MAY BE CHARGED UP TO 100% OF YOUR SCHEDULED SERVICE. "NO SHOWS" WILL BE CHARGED 100% OF THEIR SCHEDULED SERVICE.

wedding/spa parties

WEDDING/SPA PARTIES MUST PAY A 50% DEPOSIT IN ORDER TO RESERVE GROUP APPOINTMENT TIMES. YOUR DEPOSIT WILL BE DEDUCTED FROM YOUR TOTAL THE DAY OF, WITH REMAINDER OF PAYMENT DUE UPON COMPLETION OF SERVICES. ADJUSTMENTS TO PARTY RESERVATIONS MUST BE MADE THREE (3) BUSINESS DAYS IN ADVANCE.

ON-SITE SERVICES MAY BE AVAILABLE TO PARTIES OF 4+ AND ARE SUBJECT TO A TRAVEL FEE. CONTACT OUR BRIDAL COORDINATOR FOR MORE INFORMATION.

returns

ANY PURCHASED RETAIL ITEMS FOUND THE BE DEFECTIVE OR UNSATISFACTORY MAY BE ELIGIBLE FOR EXCHANGE WITHIN 7 DAYS FROM DATE OF PURCHASE WITH A RECEIPT.

consultations

A COMPLIMENTARY CONSULTATION IS REQUIRED FOR FIRST TIME GUESTS PRIOR TO BOOKING ANY CHEMICAL SERVICE. THIS ALLOWS US TO ENSURE GUEST SATISFACTION, AND TO PROVIDE A CUSTOMIZED EXPERIENCE.

redos

IF YOU ARE NOT COMPLETELY SATISFIED WITH THE RESULT OF YOUR HAIR SERVICE, YOU MAY REQUEST A REDO OF THE SAME SERVICE, WITH THE SAME SERVICE TECHNICIAN , AT NO ADDITIONAL COST WITHIN ONE (1) WEEK OF THE ORIGINAL SERVICE DATE. GUESTS WHO DECLINE TO RETURN TO THE SAME TECHNICIAN FOR A REDO MAY RECEIVE A REDO FROM ANOTHER TECHNICIAN WITHIN ONE (1) WEEK OF THE INITIAL SERVICE AT NO ADDITIONAL CHARGE. HOWEVER, THESE GUESTS MUST COMPLETE A CONSULTATION WITH MANAGEMENT, WHO WILL SELECT ANOTHER TECHNICIAN TO COMPLETE THE REDO BASED ON THE INDIVIDUAL SITUATION.